Transform your business with a Hybrid IT infrastructure. Find out more

Service Delivery and Management

Embrace the next generation of IT Service Management to manage IT in a complex world.

A Hybrid World

Traditionally tools like HPE OneView and Microsoft System Centre and VMware vCenter and tools like it have been the main interface for IT. However in a hybrid world workloads and services are no longer located in a single environment, this complexity can be difficult to control and manage with these tools, therefore a different approach is required.

An Ecosystem of Tools

Consider the ability to be able to integrate, manage and monitor 3rd party services and platforms as if they were your own, an ecosystem of tools with clearly defined roles as part of an IT Operating Model can help.

Utilising the IT4IT

Utilising the IT4IT Reference Architecture the Logicalis Hybrid IT Operating Model provides IT with the ability to manage IT as a business. IT4IT also allows for collaboration with 3rd parties, and key business departments like finance, supply chain etc. improving insight through a business value chain-based framework.

Hybrid IT Operating Model

The Hybrid IT Operating Model brings together the associated tools that provide additional intelligence and information for all platforms (private and cloud), and underpins this with a Service Management structure based on the IT4IT™ Reference Architecture. “Deploy” and “Run” are traditional IT Service Management, “Build” refers to development and DevOps while “Plan” provides an opportunity for the business to feed into the beginning of the process, ensuring alignment between IT and the business.

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Hybrid IT Operating Model
Value Streams
Optimise services provided to business by bringing together multiple functional areas from across IT and the business.
Define, build, test and deliver new IT capabilities at the right time at the right price/cost and with the right quality.
Source and deliver quality services that enable the optimised purchasing of IT services and usage monitoring.
Anticipate execution - relate problems and resolve them quickly, improving results and efficiency.
Standardisation, availability, platforms, cloud providers are core components of an IT Strategy and can be monitored and enforced via governance.
A part of the planning process is the ability to determine whether there are sufficient resources to deploy new services or workloads.
Utilisation and system resource monitoring enables analysis to model and predict the growth of IT services and required additional capacity.
Service monitoring gives a holistic view of service delivery and the impact of incidents. Showback and forecasting provide cost analytics on actual/predicted consumption of services.
Having standardised requirements helps simplify management of your portfolio and ensures that the right services are supported by the right requirements.
Service integration enables a standardised approach to integrating and brokering across internal platforms and cloud services.
Standardising processes and tools for deploying platforms, software & services in a consistent and orchestrated approach across internal/external landscapes.
Planning the continuity of services in response to an operational availability issue of one, or more, service components.
Having a defined portfolio of services is key towards driving standardisation. The portfolio comprises of internal/external services that support core IT functions.
Defining the key elements or building blocks that support a service, both hardware and software, and the lifecycle management it requires.
Self-service roles-based access to request the services available for deployment, with options for approvals and chargeback/showback.
Removing human error from configuration changes and keeping systems updated with maintenance and vulnerability releases.
IT4IT Reference Architecture
Efficiency & Agility